At Organicure, customer satisfaction is important to us. If you are not fully satisfied with your purchase, our team is here to assist you with returns or refunds in accordance with the policy below.
Eligibility for Refunds
Refunds may be requested for products returned within 30 days of purchase.
To qualify for a refund, the item must meet the following conditions:
• The product must be unused
• The product must be in its original condition
• The product must be returned in its original packaging
For hygiene and safety reasons, certain items may not be eligible for refunds once opened or used.
Items that are not eligible for refunds include:
• Sale or discounted items
• Personal care products that have been opened or used
Proof of Purchase
All refund or exchange requests must include a valid receipt or proof of purchase. This helps us verify your order and process your request more quickly.
Refund Request Process
To request a refund, please contact the Organicure customer support team and provide your order number and purchase details.
Once your return request is received, our team will provide instructions on how to return the item.
After the returned product is received and inspected, we will notify you whether your refund has been approved or rejected based on the conditions outlined in this policy.
Refund Processing
If your refund request is approved, the refund will be processed within 7 to 10 business days.
Refunds will be issued using the original payment method used for the purchase whenever possible.
If you do not receive your refund within the expected time frame, please contact our customer support team so we can assist you.
Shipping Costs
Shipping fees are non refundable.
If a refund is approved, the cost of return shipping may be deducted from the refund amount, unless the return is due to a defective, damaged, or incorrect product.
Exchanges
Organicure only replaces items that are defective, damaged, or incorrect.
If you need to exchange a product for the same item, please contact our customer support team with your order details and photos if necessary.
Our team will guide you through the exchange process.
Chargebacks
If a customer initiates a payment chargeback without first contacting Organicure to resolve the issue, we reserve the right to suspend or terminate the associated account and take further action if necessary.
We encourage customers to contact our support team first so we can quickly resolve any issues with orders or products.
If you have any questions regarding returns, refunds, or exchanges, please contact the Organicure customer support team through the contact information provided on our website. 🌿